Refund Policy
Previous versions of this policy are available upon request.
At a Glance: Summary of Key Points
Before diving into the details, here is a quick overview of how refunds work at Assemble Notes:
- Refund window: 14 days from your initial purchase.
- What's covered: Your first Pro subscription payment (monthly or yearly), including the early bird price.
- What's not covered: Renewals, partial months, and accounts terminated for violating our Terms of Service.
- How to request: Email support@assemblenotes.com with your account email and order details.
- Processing time: We respond within 3 business days. Stripe processes refunds within 5–10 business days.
- Contact: You can always reach us at support@assemblenotes.com.
1. Our Commitment
We want you to be satisfied with Assemble Notes Pro. If the cloud features aren't right for you, we'll refund your first purchase—no lengthy forms, no complicated process.
This policy explains exactly when and how you can request a refund, and what to expect after you do.
2. 14-Day Money-Back Guarantee
If you purchase a Pro subscription and are not satisfied, you are eligible for a full refund within 14 days of your initial purchase.
This applies to:
- Monthly Pro subscriptions — first payment only
- Yearly Pro subscriptions — first payment only
- Early bird pricing (128 HKD for the first year) — covered under the same 14-day guarantee
The 14-day window starts on the date your initial payment is processed by Stripe.
3. How to Request a Refund
To request a refund, send an email to support@assemblenotes.com with the following information:
- The email address on your Assemble Notes account
- Your order ID or Stripe receipt (if available)
- The reason for your refund request (optional, but helps us improve)
You do not need to fill out any forms or provide extensive documentation. A short email is enough.
4. Processing Time
- Our response: We aim to respond to all refund requests within 3 business days.
- Refund processing: Once approved, refunds are processed by Stripe. The refund typically appears on your statement within 5–10 business days, depending on your bank or card issuer.
- Notification: You'll receive an email confirmation from Stripe once the refund has been issued.
5. What's Not Refundable
While we want to be generous, there are a few cases where we cannot issue a refund:
- Renewals: Once your initial 14-day window has passed, subsequent renewals (monthly or yearly) are non-refundable.
- Partial months: If you cancel mid-cycle, we do not refund the unused portion of the current billing period.
- Accounts terminated for violations: If your account is terminated for violating our Terms of Service, no refund will be issued.
- Requests made after the 14-day window: We strictly enforce the 14-day limit. Please reach out as soon as possible if you're unsure.
6. Early Bird Pricing
Our early bird price of 128 HKD is a promotional offer designed to reward users who join early. It is covered by the same 14-day money-back guarantee as standard purchases.
The difference between early bird pricing and standard pricing is reflected only in the amount charged, not in the refund terms.
7. Subscription Cancellation vs. Refund
These are two separate actions, and it's important to understand the difference:
- Cancellation stops future charges. Your Pro features remain active until the end of your current billing period, and then your account reverts to the free version. Cancellation alone does not result in a refund.
- Refund returns money you've already paid. It is only available within the 14-day window after your initial purchase.
You can cancel your Pro subscription at any time from your account settings.
8. Chargebacks
If you believe you're entitled to a refund, please contact us before filing a chargeback with your bank or card issuer.
We resolve refund requests quickly and fairly. Filing a chargeback without contacting us first may delay the process and result in your account being temporarily suspended while the dispute is investigated.
If we cannot resolve the issue to your satisfaction, you retain the right to pursue a chargeback under your card issuer's policies.
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our business or legal requirements. If we make material changes, we will notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.
Your continued use of Assemble Notes after the effective date constitutes your acceptance of the updated policy.
10. Contact Us
We're here to help. If you have any questions about refunds or your subscription, reach out to us.
Email: support@assemblenotes.com
Response time: Within 3 business days
This document is provided for informational purposes and does not constitute legal advice. If you require legal assistance, please consult a qualified lawyer.